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We hope that you are happy with your purchase from LeoInTown.
However, if you’re not completely happy, you can simply send us an email at info@leointown.com within 2 days from the day you received the item, explaining the reason why you want to return your product and we will get back to you as soon as possible with all the information you need.
Please note that used products won't be accepted.
If there is any fault with your item please notify us within 24hrs of receiving the goods so we can investigate this.
Please ensure that you enter the correct delivery address when placing your order. If the wrong address is entered, the customer will be charged to have the parcel sent back to us and to the correct address. Please note, the original shipping cost is none refundable. This is a cost met by the customer to have goods shipped to them.
Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email.
Any sunglasses returned must include all packaging and cases.
Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email.
PLEASE NOTE: Items will be rejected by our quality and control for the following reasons:
Please fill this form return: RETURN ORDER
Please note if you choose to return your parcel via the post office this cost is met by the customer.
International Returns
As an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.
The parcel remains your responsibility until it arrives at its destination - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
Can I have an exchange?
Unfortunately, we are not able to process exchanges just yet! If you would like to return an item, please return your item as outlined in the above sections and we'll happily process a refund for you.