You are more than welcome to return your products.
Subject to the conditions set forth below, LEO.INTOWN (brand owned by SODA&WATER Ltd) will gladly accept returns of full-priced, unworn, unwashed, and unaltered items with all internal garment tags.
The return request form is to be filed within ten (10) days of the delivery date (as shown on the official site of the shipping carrier).
After the approval of the return request, customers will receive a return shipping label via email, which is unique for each return request and is the only one accepted for returning the items. The return shipping label is valid for seven (7) days, starting from when you received the notification email containing the shipping label. The return shipping label will also automatically be attached to your form.
(We kindly advise you to check your spam email as we do not bear any responsibility for shipping labels located in spam email).
After successfully receiving the items, LEO.INTOWN will provide you with a GIFT CERTIFICATE (store credit or discount) or a REFUND.
Do note that processing times are not included in the abovementioned deadlines, and they do not affect your return in any way.
Our support team works on business days, Monday - Friday, excluding national holidays.
Unfortunately, we do not offer exchanges. If you require a replacement size, colour or alternative item/s, return your items for a refund/store credit and place a new order following our return policy.