Hey It didn’t work out? No worries!
You are more than welcome to return your products.
Leo.Intown, gladly accept returns for items 10 days from the delivery date and provide you with a gift certificate or a refund.
**Leo.Intown reserve the right to deny a return if items are not follow the below conditions.
We do not accept returns on the following items:
- Sale Category Items
- Items that have been purchased with DISCOUNT CODES
- Gift Cards
All products must be returned:
- In the original packaging with all the tags attached (when provided)
- Free from makeup or fake tan
- Free from any scent of perfume or powder
- With no scratches or other damages on the lenses or on the frame.
The item must be claimed within 7 days of the customer being notified of rejected return. These goods will be returned back to the customer and the customer will incur the carriage charge. If this charge is not made, the goods will, unfortunately, be destroyed. We kindly ask our customers to be careful when trying on so this process can be avoided.
We don't accept refunds on items that have been bought with the use of DISCOUNT COUPONS.
Returns that has used discount codes cannot be refunded however if your return is received within 20 days from delivery we will still provide you with a gift certificate.
***Please note that the international shipping costs that LEO.INTOWN provide do not reflect the cost of return shipping from countries outside of Greece. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Greece as this fee is in no way covered by LEO.INTOWN
Please note that the goods are your responsibility until they are returned to LEO.INTOWN
LEO.INTOWN will not issue a refund on item/s that are not received or are lost in transit.
RECEIVED THE WRONG ORDER OR A FAULTY ITEM?
In the unlikely event you have receive a damaged or faulty item please notify us within 24hrs of receiving the goods so we can investigate this.
Please note that our warranties policy does not cover:
- Damage arising from improper opening of packages (e.g. using scissors may cut through clothing)
- Damage arising from abnormal use or abuse
Unfortunately we do not offer exchanges. If you require a replacement size, color or alternative item/s, simply return your items for a refund/store credit and place a new order in accordance with our returns policy.